Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Alguien compróhace 19 minutos desde Puerto Montt, Chile
Alguien compróhace 16 minutos desde Aysén, Chile
Alguien compróhace 17 minutos desde Chiloe, Chile
Alguien compróhace 18 minutos desde Puerto Varas, Chile
Alguien compróhace 19 minutos desde La Serena, Chile
Alguien compróhace 16 minutos desde Coquimbo, Chile
Alguien compróhace 17 minutos desde Punta Arenas, Chile
Alguien compróhace 18 minutos desde Los Ángeles, Chile
Alguien compróhace 19 minutos desde Valdivia, Chile
Alguien compróhace 16 minutos desde Talcahuano, Chile
Alguien compróhace 17 minutos desde San Antonio, Chile
Alguien compróhace 18 minutos desde Los Andes, Chile
Alguien compróhace 19 minutos desde Ovalle, Chile
Alguien compróhace 16 minutos desde Arica, Chile
Alguien compróhace 17 minutos desde Machalí, Chile
Alguien compróhace 18 minutos desde Concepción, Chile
Alguien compróhace 19 minutos desde Parral, Chile
Alguien compróhace 16 minutos desde Pichilemu, Chile
Alguien compróhace 17 minutos desde Santa Cruz, Chile
Alguien compróhace 18 minutos desde Angol, Chile
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